By nature insurance products require the policyholder to trust the provider. They are in essence only promises until you make a claim. Not like other products where you receive something measurable in return for the money paid. This does not mean that you cannot check the quality of coverage provided before buying.
Buying policies to cover the unknown possibilities is not a new practice. Millions of people purchase tens of different lines of protection. Furthermore billions of dollars are paid out to those policyholders every year. Sometimes, insurers may have to pay more money out than the premiums collected within the year.
As usual some companies will do a better job than their rivals. So, we can use several measures to check the quality of insurers and choose the better one. Probably, many motorists decide to go for the brand names they heard a few times and believe to be a large corporation. This thinking is pretty simple; if many people are using these services they must be good.
Some may feel that as long as the carrier has a solid financial standing they are safe. It is not hard to check the financial ratings of a corporation as they are regularly graded by reputable firms like S&P and Moddys. A quick search online will reveal these figures.
This does not mean everyone should buy from those giant firms. It does not even suggest that they can offer better service. Sometimes, larger firms may be slower to react especially when they centralize the entire decision making. The local office will have hardly any saying and they will have to keep giving the same answer to their customers; we are waiting to hear from our head office.
It brings us to those highly specialized and local companies. Many customers like to deal face to face. They will be looking for a caring company that has the answers when you talk to them. When a company sets up branches and telephone networks to answer customer queries, they show they care. If you are finding it almost impossible to talk to someone, you are right to be concerned.
Furthermore, whenever you do manage to get through, you may not be able to find satisfactory answers. They may be just there to send you a form to fill or take messages. This is not good enough for many. They should be able to look into your files and give you information or fill the forms there and then as well.
How are you going to know if they have efficient claim handling before they switch to a carrier? You cannot probably know for sure but you can judge it by looking at how they handle a call. Majority of them provide free customer support lines. Give them a call and ask several questions. Some consumers have a policy of not buying anything if they have not been offered the option of talking to a real person.
Unfortunately, few companies use internet as a barrier not as an additional resource. They keep diverting you back to their websites. It is hard to find their telephone numbers on their website. Even you do, you will listen to a message for two minutes telling you that you can find answers to your queries online.
When you find a company that has an efficient website, a helpful phone line and other lines of open communication, you may not be bothered that it is not one of the top ten car insurance companies.
Everyone likes to see certain qualities from an insurer before they can trust fully. Apply a few tests to see if a particular company has got what you are looking for. Maybe it is a recommendation from a real person, a knowledgeable agent on the high street or confirmation from an independent broker. Those are not hard to find, but set your mind at peace.